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Terms of Service

Terms of Service and Acceptable Use Policy

The terms of use below constitute a legal agreement between you (The Customer) and host.lk (IDEABASE (PRIVATE) LIMITED), which provides the Web hosting services described at host.lk. Your agreement to be bound by these terms is acknowledged by your use of the Company Services, Support Services and/or any software made available to you by the Company. Agreeing to www.host.lk Acceptable use Policy and Terms of Conditions is mandatory for Hosting signing up or using our services. Please make sure you read everything. If you have any questions Contact Us.

Section 1: Payment and Bills

1.1 Dedicated and VPS (Virtual Private Server) Servers

Refund and Disputes: All accounts are set-up on a pre-pay basis only; all payments to host.lk are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in host.lk’ sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay host.lk an “Administrative Fee” of not less than $50 and not more than $150.

Payments and Fees: Service will be interrupted on accounts that reach 4 days past due. Service interrupted for nonpayment is subject to a $75 reconnect charge. Accounts not paid by due date are subject to a 10% late fee. Accounts that are not collectable by host.lk may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than $50 no more than $200. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all
accrued charges, plus reasonable interest and any collection fees. End customers affected by a resellers failure to pay their dues, will be able to contact host.lk and receive service directly only after the servers have been canceled.

Account Cancellation: All requests for canceling accounts must be made in writing with at least 21 days prior notice (Helpdesk ticket submission) and sent to host.lk Attn: Cancellations, You must have all account information to cancel.

1.2 Personal Web Hosting Account and Reseller Hosting

All accounts are set-up on a pre-pay basis only, Web Hosting Account and Reseller Hosting services offered by host.lk (IDEABASE (PRIVATE) LIMITED) carry a 30 Days to 415 days Money Back policy. If you are not completely satisfied with our services, you will receive a full refund for the hosting fees during the first 30-415 days after the service was added. (Accounts with violations of our policies will not receive a refund under any circumstance.

Price Change: The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on host.lk, and the right to increase the amount of resources given to plans at any time.

Account Setup: We will setup your account after we have received payment and If your payment with 2checkout.com or paypal have screened the orders incase of fraud. It is your responsibility to provide us with information to verify. In this case account creation will be delay.

Failure to Pay: If an account is cancelled and then re-enabled, we reserve the right to charge an administration fee of $50 which will be charged to your account. Accounts overdue 7 days – all technical support revoked, Accounts overdue 14 days – sites and services will be suspended, Accounts overdue 30 days – sites and data deleted from all system. Should a credit card “chargeback” be performed on your credit card transaction reversed all your websites, data and email will be immediately deleted from our systems.

Account Cancellation: All requests for canceling accounts must be made in writing with at least 7 days prior notice (Helpdesk ticket submission) and sent to host.lk Attn: Cancellations, You must have all account information to cancel.

1.3 Shoutcast and Media Hosting Account

All accounts are set-up on a pre-pay basis only; Shout cast and Media Hosting services offered by host.lk (IDEABASE (PRIVATE) LIMITED) carry a 7 Day Money Back policy. If you are not completely satisfied with our services, you will receive a full refund for the hosting fees during the first 7 days after the service was added. (Accounts with violations of our policies will not receive a refund under any circumstance.)

Price Change: The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on host.lk, and the right to increase the amount of resources given to plans at any time.

Failure to Pay: If an account is cancelled and then re-enabled, we reserve the right to charge an administration fee of $50 which will be charged to your account. Accounts overdue 7 days – all technical support revoked, Accounts overdue 14 days – sites and services will be suspended, Accounts overdue 30 days – sites and data deleted from all system. Should a credit card “chargeback” be performed on your credit card transaction reversed all your websites, data and email will be immediately deleted from our systems.

Account Setup: We will setup your account after we have received payment and if your payments with 2checkout.com/Paypal have screened the orders incase of fraud. It is your responsibility to provide us with information to verify. In this case
account creation will be delay.

Account Cancellation: All requests for canceling accounts must be made in writing with at least 7 days prior notice (Helpdesk ticket submission) and sent to host.lk Attn: Cancellations, You must have all account information to cancel.

Acceptable Use Policy (AUP)

Section 2: Service Usage Policy

2.1 Dedicated and VPS (Virtual Private Server) Servers

Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the “Agreed Usage”). host.lk Servers will monitor Customer’s bandwidth and disk usage. host.lk Servers shall have the right to take corrective action if Customer’s bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in host.lk Server’s sole and absolute discretion. If host.lk Servers takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, host.lk Servers may, at its sole discretion, collect a deposit, in an amount determined by host.lk Servers, against customer’s credit card on file with host.lk Servers.

100Mbit Un-metered Service Plan: Each server is connected via private (non-shared) 100Mbit port to the Gbit backbone shared by all servers subscribed to host.lk’s un-metered service plans. The bandwidth is NOT dedicated. Servers on the 100Mbit un-metered service plan can expect average 10-15TB/month (10000-15000GB/month) throughput on outbound transfer (from the server to the internet)

Dedicated Bandwidth Service Plan: Dedicated bandwidth, if not over-subscribed, is available at $5-$15/month/Mbit depending on commitment.

2.2 Personal Web Hosting Account and Reseller Hosting

The Customer should use all recourses provided by the host.lk in a manner that does not endanger the quality of the overall server performance. Such resources include but are not limited to: Server Memory Usage, CPU usage, MySQL server usage, mail server usage, web server usage etc. Failure by the Customer to maintain his/her account in full compliance with the terms listed below may result in a warning, suspension or immediate account termination with no refund. The host.lk has the right to decide what constitutes a violation of the terms below:

2.2 1 Customer’s use of traffic (bandwidth)

Customer’s account monthly traffic is limited in accordance with the Customer’s hosting plan. If the monthly traffic limit is reached before the end of the month the Customer’s account will be suspended until the beginning of the next month. Additional traffic can be ordered for the given month, so that account suspension is avoided. No traffic can be transferred from month to month.

2.2.2. Customer’s use of disk space

Customer’s account disk space is limited in accordance with the Customer’s hosting plan. The customer should pay fee for additional disk space consumed.

2.2.3. Customer’s use of email service.

The Customer should use the email and other related services in full compliance with the terms below:

Each Customer’s account is allowed to send a maximum of 250 emails per hour. Any account that exceeds this limitation is endangering the overall server performance.
Each email sent by the Customer should have NO more than 20 recipients. Sending a single email to more than 20 recipients simultaneously is endangering the overall server performance.
The use of email clients with IMAP protocol is allowed for mailboxes with a maximum size up to 50MB. Any use of IMAP with a bigger mailbox is endangering the overall server performance.
The use of email clients with POP3 protocol is allowed for mailboxes with a maximum size up to 50MB. Any use of POP3 with a bigger mailbox is endangering the overall server performance.
The Company allows up to 60 checks per hour for a POP3 mailbox. Any use of POP3 service to check a mailbox more often than 40 times per hour is endangering the overall server performance.
MAILING LIST HOSTING – Please note that we do not offer hosting for running milling lists. If we found milling lists in our servers, will be shutdown without prior notice.
Mass mailing is not for shared servers and host.lk do not host sites that deal with mass email type services. If you need to send a “high-volume” of emails to customers please do not use your accounts SMTP server for this. You could instead outsource the list to a 3rd party provider (List server) who specializes in, and supports, mass mailings, or depending on your needs you might consider getting your own dedicated server.

2.2.4 Customer’s use of Database Resources

Customer should use the MySQL database server resources in a way that does not endanger the quality of the overall server performance. A database that generates more than 10% of the database queries longer than 1 second at any given time endangers the overall server performance. The Customer is responsible to manage his/her database(s) so that it is in compliance with this policy.

2.2.5 Customer’s Use of Shared Server CPU

The Customer account should NOT use more than 10% of the shared server CPU for a period longer than 5 seconds. Any account that is using more than 10% of the shared server CPU for more than 5 seconds is endangering the overall shared server performance.

2.2.6 Customer use of Server Memory

The Customer account should NOT use more than 65MB of the server memory resources at any given time. Any account that is using more than 65 MB of the shared server memory is endangering the overall shared server performance.

2.2.7 Other Customer’s account limitations

The limitations listed below apply to each Customer’s account and failure by the Customer to comply with them will endanger the overall server performance:

1. No more than 20 simultaneous processes will be executed by the Customer’s account at any given time.
2. No Cron Jobs with execution period shorter than 30 minutes will be executed from the Customer’s account.
3. No more than 10 simultaneous connections from a single IP to the Customer’s account are allowed.

2.2.8 No Free Services to Be Offered

Your may not use your account to offer any of the following kinds of free services : Free Web hosting services , Free e-mail services, Free blogging services, Free home pages, Free image hosting, Free trial accounts, Free forum hosting, Free FTP accounts

In rare cases the host.lk may be able to re-activate a Customer’s account that has been suspended for violation of terms of account resource use. This is done only if the host.lk decides that there is enough evidence that the violation will not be repeated and after a payment of a $50.00 re-activation fee.

Section 3: SPAM AND UNSOLICITED COMMERCIAL EMAIL (UCE) Policy:

The Company takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over its network. Very simply this means that Customer may not use or permit others to use our company’s network to transact in UCE. Reseller of the Company may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

Violation of this SPAM policy will result in severe penalties. Upon notification of an alleged violation of its SPAM policy, the Company will initiate an immediate investigation (within 24 hours of notification). During the investigation, the Company may restrict customer access to the network to prevent further violations. If Customer is found to be in violation of our SPAM policy, the Company may, at its sole discretion, restrict, suspend or terminate Customer’s account. Further, the Company reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. The Company will notify law enforcement officials if the violation is believed to be a criminal offense.

First violations of this policy will result in an “Administrative Fee” of $40 and Customer’s account will be reviewed for possible immediate termination. A second violation will result in an “Administrative Fee” of $100 and immediate termination of Customer’s account. PLEASE, DO NOT SPAM from your account.

As our Reseller Customers are ultimately responsible for the actions of their clients over the host.lk , it is advisable that Customers develop a similar, or stricter, policy for their clients.

Section 4: Out Date Records

Periodically it may become necessary for host.lk to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. host.lk is not responsible for actions that are taken as a result of a customer’s failure to respond to host.lk notices.

Section 5: PROHIBITED USES OF SERVICES AND PRODUCTS

Customer may only use Services and Products in a manner that, in the Company’s sole judgment, is consistent with the purposes of such Services and Products. If Customer is unsure of whether any contemplated use or action is permitted, please contact the Company as provided above. By way of example, and not limitation, uses described below of the Services and Products are expressly prohibited.

5.1 General

5.1.1. Illegal Activities: Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. The Company reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

5.1.2. Harm or Endangerment to other people: Customer shall not use Services or Products to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

5.1.3. Copyright or trademark infringement: Customer shall not use Services or Products to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Customer shall not use Services or Products to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

5.2. System and Network Abuse

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following:

5.2.1. Introduction of malicious programs into the Company’s network or server (e.g., viruses and worms).

5.2.2. Effecting security breaches or disruptions of Internet communication. Security breaches include, but are not limited to, accessing data of which Customer is not an intended recipient or logging into a server or account that Customer is not expressly authorized to access. For purposes of this Section 3.2.2., “disruption” includes, but is not limited to, port scans, flood pings, packet spoofing and forged routing information.

5.2.3. Executing any form of network monitoring which will intercept data not intended for the Customer’s server.

5.2.4. Circumventing user authentication or security of any host, network or account.

5.2.5. Interfering with or denying service to any user other than Customer’s host (for example, denial of service attack).

5.2.6. Using any program/script/command, or sending messages of any kind, designed to interfere with, or to disable, a user’s terminal session, via any means, locally or via the Internet.

5.2.7. Creating an “active” full time connection on a Company-provided account by using artificial means involving software, programming or any other method.

5.2.8. Any attempt to circumvent or alter monitoring, bandwidth tracking or utilization reporting, or other actions which have the effect of complicating the normal operational procedures of the Company, including but not limited to altering, removing or in any way modifying or tampering with Company created log files.

5.2.9. Any action which the Company determines, in its own judgment, will reflect poorly on the Company or negatively impact its operations.

5.2.10. Any action which the Company deems to be an unacceptable use of resources, business practice or otherwise unacceptable to the Company.

Section 6: PROHIBITED SCRIPTS AND PROGRAMS

The following rules apply to the use of all scripts:

Any script must not use the processor for more than a few seconds, or it is s subject to removal.
Scripts must not use a large amount of system resources (RAM or processor). If a script consumes a large amount of these resources the account will be subject to immediate suspension until an alternative solution can be reached.
A script must not be used or referenced from external web sites.
Scripts which interacts with the hardware, or the servers configuration files, are prohibited on host.lk’s servers. Accounts in violation of this policy will be suspended without prior notice.
Resource incentive scripts (chat room scripts) are not allowed on host.lk’s servers.
The following scripts are banned because they are either resource hogs or harmful:

  • UltimateBBS
  • Ikonboard
  • FormMail
  • CgiEmail
  • Eggdrops and IRC Bots (PSYBNC, etc.)
  • IRC Servers/clients (ircd, etc)
  • IRC BNCs (PsyBNC, BNC)
  • Network/System Security Auditing Tools
  • Exploits
  • Daemon Processes
  • Game Servers
  • Proxy Servers
  • nph-proxy
  • Web/CGI based telnet servers
  • The Anonymizer
  • Any Soap Mailers
  • Transmission of Unsolicited Email or SPAM
  • Portscanning CGIs
  • Security Auditing CGIs
  • false identity & pyramid/ponzi scheme Scripts
  • Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives.
  • Any script that uses & processes a massive number of flatfiles or large flatfile databases (not for dedicated servers)

Adult Content: Explicit adult content (pornography) will be grounds for immediate suspension of your account. Sites containing only links to adult content will be immediately suspended. host.lk will be the sole arbiter as to what constitutes a violation of this provision. Adult-oriented sites, pornography and sex-related merchandising are prohibited. We also prohibit sites that provide storage, sale, distribution, hypertext link to, advertisement, promotion or hosting of material that is unlawful, defamatory, obscene, harmful, threatening, harassing, or an intrusion of privacy or publicity rights, or otherwise objectionable. Note: Artistic nudity may be acceptable, but this is at the sole discretion of host.lk

IRC networks: It is absolutely forbidden to host an IRC server that is part of or connected to another IRC network or server. Servers/hosting found to be connecting to or part of these networks will be immediately removed from our network without notice. The server/hosting will not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server/member guilty of a second violation will result in immediate account termination.

Network disruptions and unfriendly activity: Use of host.lk service for any activity which affects the ability of other people or systems to use host.lk Services or the Internet. This includes “denial of service” (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account termination. host.lk will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

The reseller/VPS / Dedicated server customer is liable and responsible for all actions of their account and subaccounts created by the reseller/VPS / Dedicated customer. As the reseller/VPS/ Dedicated customer you agree to accept all responsibility and liability for your actions and the actions of your subusers either directly or indirectly.

Section 7: BACKUP AND DATA LOSS

7.1 Dedicated and VPS (Virtual Private Server) Servers

Your use of the service is at your sole risk. host.lk is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on host.lk servers.

7.2 Personal Web Hosting Account and Reseller Hosting

Your use of the service is at your sole risk. host.lk is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on host.lk servers. We take weekly – Backups of new/changed data these backups are made for server restoration purposes only. It is the clients’ responsibility to take backup of their own files. This can be done with the “Backup Manager”, which is included with each CPanel.

Section 8: ACCOUNT SUPPORT

host.lk does not provide support for 3rd party scripts including all scripts listed in Softaculous, RVSiteBuilder, WHMCS and any other script unless explicitly stated.

host.lk covers free initial migration from your previous host. This service is limited to cPanel/WHM to cPanel/WHM transfers. We offer basic troubleshooting after account migration to ensure things have been transferred successfully host.lk does not cover 3rd party script troubleshooting. It is your responsibility to ensure your scripts are compatible with our server environment

INSTALLED 3rd PARTY SOFTWARE – User Full Responsibility to Keep 3rd party software Install in web space. If we found hacking or unusual activates because of less security in software result will be suspend account without prior notice.

At this time we only support via E-mail. We will offer 24/7/365 support by e-mail ( All support mails will be going to our helpdesk system) . If Only emergency case can be able to use our general Phone +(94)-71-5202000

EMAIL SUPPORT

Sales: sales[@]host.lk
Support: support[@]host.lk
Billing Inquiries : billing[@]host.lk
Abuse Inquiries : abuse[@]host.lk

host.lk will support, to the best of its ability, control panel related problems and issues. This includes, but is not limited to, support of basic control panel functions (ie: adding/removing accounts, dns functions, password changes, etc…) and limited support of control panel installed 3rd party software (ie: PHP-Nuke, phpBB, AdvancedGuestBook, osCommerce ). host.lk will not provide support any 3rd party Free Addon Scripts on cpanel, inclusions, regarding issues of software bugs or errors, and such issues should be brought to the attention of the software vendors directly for support. host.lk is not responsible for web development, non-supported 3rd party software and/or scripts (ie: compatibility, installation, maintenance), and/or ongoing daily administration tasks (ie: setting up new users, email accounts, & domains). host.lk , at it’s discretion, may assist with initial custom setup/configuration of the server (ie: setting up new users, email accounts, & domains, and/or software modifications). host.lk will install & supported software purchased through host.lk (ie: clientexec ,SSL Cert ) at no additional charge,

Section 8: Uptime Guarantee

Personal Web Hosting Account and Reseller Hosting packages Include 99% uptime guarantee. But guarantee credit does not cover scheduled downtime. To clam guarantee credit please E-mail billing[@]host.lk with your account details with in 7 days.
Dedicated and VPS (Virtual Private Server) Servers and Shoutcast and Media Hosting Account Clients please contact support[@]host.lk, We utilizes many data centers so guarantee depend on a each data center policies
LIMITATION OF LIABILITY: host.lk (IDEABASE (PRIVATE) LIMITED) shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from our servers going off-line or being unavailable for any reason whatsoever. host.lk (IDEABASE (PRIVATE) LIMITED) shall neither be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of our servers. All damages shall be limited to the immediate termination of service.

DISCLAIMER: host.lk cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by host.lk are resold. Thus, certain equipment, routing, software, and programming used by host.lk are not directly owned or written by host.lk (IDEABASE (PRIVATE) LIMITED). Moreover, host.lk (IDEABASE (PRIVATE) LIMITED) holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as host.lk (IDEABASE (PRIVATE) LIMITED) sees fit. FURTHERMORE, host.lk retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

CHANGES TO THE TOS – host.lk (IDEABASE (PRIVATE) LIMITED) reserves the right to revise its policies at any time without notice.